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Investigation Prompts Access Changes for Hele-On Bus

(AP) — A U.S. investigation has prompted Big Island officials to make changes to the county’s bus system to comply with the Americans with Disabilities Act. The investigation stems from a complaint from a rider that wheelchair lifts weren’t working on Hele-On buses, and other ADA compliance issues. West Hawaiʻi Today reports the county agrees to immediately report inoperable lifts and take the vehicles out of service until the lifts are repaired. Other changes include having the bus driver announce any stop on request of a rider with a disability, putting bus stops at more accessible locations and maintaining a complaint log.

 

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