State’s I.T. Upgrades Earn High Grade and “Future Ready Award” in National Survey

The State of Hawaiʻi received an overall grade of A- in the Center for Digital Government’s 2022 Digital States Survey.
An “A” grade reflects a state government that has demonstrated “very strong innovation, high performing solutions, and…excellent practices in all aspects of their operations, governance, and administration,” according to the Center for Digital Government. Hawaiʻi’s A- grade this year is up from a B in 2020, and this is the first year Hawaiʻi has ranked among the top performing states.
In a press release Governor Ige said,“We have made tremendous progress modernizing State IT systems, including our tax and payroll systems.  I’d like to thank our employees for their commitment and dedication to making our State more efficient and effective in order to better serve our citizens.”
In addition, the Center for Digital Government presented the State of Hawaiʻi Office of Enterprise Technology Services with the Future Ready Award for outstanding work on developing the Safe Travels Digital Platform.
Hawaiʻi was also one of six states named finalists for the Government Experience Award. The overall Government Experience Award recognizes states who have redesigned websites with enhanced languages and accessibility features, developed apps to streamline the flow of funds to those with the greatest need, and used mobile apps, social media, e-newsletters and digital service analytics to improve constituent experience and customer service delivery.